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Managing Email Spam Protection

You can set the severity of detection as well as the action taken when messages are flagged as spam for each account by following the steps below:

  1. Login with your client username/password combination here: https://control.gridhost.co.uk/members/.  If you do not have your username and password please contact support.
  2. Click on “Manage Website” next to the website / domain name you wish to create the email account for.
  3. Click on the “Email Accounts” icon.
  4. With the “Existing email accounts” tab selected you will see the current accounts listed below.
  5. Next to each you will see a button titled “Manage” under the heading “Spam filter“.  Click this.
  6. In the first drop down select the email account for which you wish to modify the spam settings.
  7. In the second drop down select the severity of the detection. 1 will be the strictest and mark the most messages as spam, 10 will be the most lenient and mark the least message as spam.
  8. In the third drop down you can decide what happens when items are marked as spam; either delete them, just mark the subject with “Spam” or move them to the spam folder.  As it is common for genuine messages to be marked as spam we do not recommend selecting the delete option just in case, instead select one of the other two.
  9. Click “Update spam settings” when done.
in Your Emails
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